Get error: Failed to generate the Usage Audit Report - 500 Server Error

Document ID : KB000109980
Last Modified Date : 07/08/2018
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Issue:
Trying to download the usage audit data from enterprise dashboard but getting the following error.

Get error: Failed to generate the Usage Audit Report - 500 Server ErrorĀ 
Cause:
MySQL instance not case insensitive
Resolution:

The workaround:

In the /etc/my.cnf file can you add the below lines and restart MySQL.

lower_case_table_names = 1

This will make the table names case-insensitive.

Then restart the Enterprise Dashboard and pull the report again.

Resolved issue.