GENX and CHK_POC are causing WPs to crash resulting in Quarantine message U00003413 Socket call error

Document ID : KB000084498
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :
U00003524 UCUDB: ===> Time critical DB call!
U00003413 Socket call 'recv(322)' returned error code '10054'.

GENX and CHK_POC are causing WPs to crash. If they release the Quarantine message after bringing the WP back online, whichever WP the message is released on crashes.

There is no Reproduction method for causing additional Quarantine messages. To reproduce the WP crash, the messages can be released with all 9 trace parameters. 
OS Version: N/A
Cause type:
Root Cause: GENX and CHK_POC are causing WPs to crash.
Update to a fix version listed below or a newer version if available.


Fix Status: Released

Fix Version(s):
Automation Engine 11.2.6 HF1 - Available
Additional Information:
Workaround :
Re-start the WPs as needed.