General License Question on PrintView Licenses

Document ID : KB000090060
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
General License Question on PrintView Licenses
Resolution:
Detailed Description and Symptoms

The Installation-Code of the licence file does not match with Code 1. Please contact your system administrator


Investigation

?Check if the Licence is User Based (which it should), and how many different license files have been issued (SalesOps and APS Enterprise / EXT_APS).


Solution

?Each license file contains a checksum that is only valid on the computer name the license has been issued for. In case the customer is rolling out the installation and asking for further licenses, ask them to provide screenshots of:

Help=>license viewer

It contains all needed information. Send it to EXT_APS, they will send the amount of files needed.