GCL10001 ERROR in Visualizer

Document ID : KB000046011
Last Modified Date : 14/02/2018
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Problem: 

If trying to build a graph with more than 250 CIs and relationships, the Visualizer may return this ERROR:

GCL10001: Error loading the application data at server start

 

Environment:  

USRD 12.9, 14.1

 

Resolution:

Make the following changes on all the servers within the CA SDM environment:

 1. NX.ENV

 Change
 @NX_JAVA_OPTIONS_VIZ=-Djava.net.preferIPv4Stack=false -Xms64M -Xmx1024M
 to
 @NX_JAVA_OPTIONS_VIZ=-Djava.net.preferIPv4Stack=false -Xms64M -Xmx1024M -Djava.util.Arrays.useLegacyMergeSort=true

 2. cmdbvisualizerconfig.properties

 Change
 SQL_QUERY_TIMEOUT=30
 to
 SQL_QUERY_TIMEOUT=60

 A recycle of the CA SDM service is required for these changes to take effect.