Gateway Won’t Start Up Successfully If It Cannot Reach a Syslog Server
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CA API Management Gateway
CA API Management Gateway:Release:9.3
The CA API Gateway ("Gateway") may not start up if it cannot reach a syslog server during the startup process.
The following is an example of the error seen in the logs on startup:
<date> WARNING <thread#> com.l7tech.server.log.syslog.impl.MinaManagedSyslog: Syslog connection attempt failed (MessageSender-UDP-<host>:8080)
This affects Gateway version 9.3, including CR1.
This is a defect in the product and will be fixed in a future release.
The syslog configuration on the Gateway must be disabled prior to start if this issue arises.
Drop into MySQL as a privileged user of the SSG database. This requires terminal access.
Run the following command in MySQL to disable the syslog server which isn't reachable by the Gateway:
update sink_config set enabled=0 where name='<syslog_server_name>';
with the name of you the syslog which isn't reachable during startup.
For optimal performance - ensure that the Syslog server is located on the same network as the Gateways nodes writing to it.
This is an acknowledged defect and will be resolved in a future release of the Gateway.
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