Gateway Fails To Start After Executing ssgrestore Command

Document ID : KB000046060
Last Modified Date : 14/02/2018
Show Technical Document Details

Symptom:

After executing the ssgrestore.sh command it could be possible that

the gateway fails to start up.  

 

No new information is getting written to the following log:

/opt/SecureSpan/Gateway/node/default/var/logs/ssg_0_0.log

 

Executing a command such as the following will show no

indication of the gateway process being up and running:

ps -ef | grep -i gateway.jar 

 

Environment:

This situation can be seen on any current Layer 7 Gateway version.

 

Cause:

The ssgrestore command is changing the file permissions on the following files

within the /opt/SecureSpan/Gateway/node/default/etc/conf directory:

 

node.properties

omp.dat

ssglog.properties

 

 

Workaround:

From a privileged shell execute the following commands:

cd /opt/SecureSpan/Gateway/node/default/etc/conf

chmod g+r *

 

Then restart the gateway and it should now start up successfully.