Gateway Fails To Start After Executing ssgrestore Command

Document ID : KB000046060
Last Modified Date : 14/02/2018
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After executing the command it could be possible that

the gateway fails to start up.  


No new information is getting written to the following log:



Executing a command such as the following will show no

indication of the gateway process being up and running:

ps -ef | grep -i gateway.jar 



This situation can be seen on any current Layer 7 Gateway version.



The ssgrestore command is changing the file permissions on the following files

within the /opt/SecureSpan/Gateway/node/default/etc/conf directory:





From a privileged shell execute the following commands:

cd /opt/SecureSpan/Gateway/node/default/etc/conf

chmod g+r *


Then restart the gateway and it should now start up successfully.