Gateway failes to start due to read only issue with tmp directory

Document ID : KB000109929
Last Modified Date : 19/12/2018
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Issue:
The below error is seen in sspc_0_0.log:

Error while starting ssg service on appliance. Starting Gateway Services: mktemp: failed to create file via template `/tmp/sspcd.pid.XXXX': Read-only file system chown: cannot access `': No such file or directory /opt/SecureSpan/Controller/bin/processcontroller.sh: line 92: : No such file or directory Error starting Process Controller.

Permissions are correct for /tmp folder.
[root@GatewayHost /]# ls -alrt | grep tmp
drwxrwxrwt 16 root root 4096 May 26 04:46 tmp


 
Environment:
Found in API Gateway 9.2 CR06 but can exist in any build as this is an OS issue.
Cause:
This can be caused by a potential inconsistency in the file system
Resolution:
Execute fsck and reboot the server.

[root@GatewayHost ~]# fsck /dev/mapper/vg00-lv_tmp -y

The output should reveal that this volume contains errors. If not then this is not the root cause.