From the Service Desk Configuration page when enabling SSL Support why is the Integration Access Protocol field being modified from http to https

Document ID : KB000104538
Last Modified Date : 17/07/2018
Show Technical Document Details
Question:
From the Service Desk Configuration page when enabling SSL Support why is the Integration Access Protocol field being modified from http to https
 
Answer:
This is a known issue which will be corrected in 10.3

If you have set the Integration Access Protocol field to http in 10.2.1 this may be modified to https.

As of 10.3 when using the CA Service Desk you will have only:

"Enable SSL" option to connect in SSL mode with CA SD.
"Disable SSL" to connect with normal "http" mode with CA SD.

For other Service Desk versions:

If OneClick is on http you can “Disable SSl" and also keep integration parameters to "http".
If OneClick is on https you can "Enable SSL" also update the Integration parameters to "https".