Framework Agent log messages and their descriptions

Document ID : KB000053297
Last Modified Date : 14/02/2018
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Description:

When deploying the Framework agent, there can be some situations where in the logs where you may get errors or messages of the following format

HLA: Component reported fatal error: 'Low Level Agent'
HLA: Component reported fatal error: 'Session Manager'
LLA: SiteMinder Agent Api function failed - 'Sm_AgentApi_IsProtectedEx' returned '-1'
HLA: Stopping

HLA: Initialization complete
HLA: Component reported fatal error: 'Authentication Manager'

Solution:

These can be broken down in to event messages and Agent messages. Below you can find a list with their possible causes

Event Messages

List of HLA and LLAWP agent event log messages, and their possible causes

HLA Messages: Cause:

  • Missing configuration path required by LLAWP: Agent cannot find the WebAgent.conf file. Make sure that WebAgent.conf file exist and is accessible.

LLAWP Messages -->Cause:

  • Log worker thread exiting : Agent could not start the logging/messaging thread. Agent could not create a new message queue. Make sure that you do not have any OS and/or memory issues.


  • MsgBus worker thread exiting: Agent could not start the logging/messaging thread. Agent could not create a new message queue. Make sure that you do not have any OS and/or memory issues.


  • Bad log file '%s' Log worker thread exiting: Agent could not open or create the agent log file. The existing file might be corrupted, disk might be full or the user may not have access rights.


  • Setsid failed, this process must already be a group leader: Agent could not create a new session. Possibly an OS issue


  • Fork failed: Agent could not create a new duplicate process. Possibly an OS issue


  • LLAWP unable to get configuration, exiting: Agent cannot find the WebAgent.conf file. Make sure that WebAgent.conf file exists and is accessible.


  • Duplicate LLAWP process not allowed exiting: Make sure there are no other instances of LLAWP process is running.


  • Could not start log worker thread, exiting: Agent could not start the logging/messaging thread. Agent could not create a new message queue. Make sure that you do not have any OS and/or memory issues.


  • Could not start message bus worker thread, exiting: Agent could not start the logging/messaging thread. Agent could not create a new message queue. Make sure that you do not have any OS and/or memory issues


  • LLAWP unable to create the resource cache: Make sure the value of the resource cache size configuration parameter is greater than 0


  • LLAWP unable to create the authentication cache: Make sure the value of the session cache size configuration parameter is greater than 0.


  • LLAWP unable to create the authorization cache: Make sure the value of the session cache size configuration parameter is greater than 0.

Agent Log Messages

HLA Messages: Cause

  • Reponses Manager failed to shutdown: Authentication response manager failed to shutdown.


  • Unable to process - no interfaces registered for this manager / interface name: Advance authentication initialization issues, agent could not find a plug-in.


  • Analyzer failed - return code #: Advance authentication failure


  • Analyzer returned unknown result code - #: Advance authentication failure, unknown error.


  • Unable to process - no analyzer responded: Advance authentication analyzer did not respond.
    Session manager failed to shutdown: Authentication session manager failed to shutdown.


  • Failed to retrieve # Agent failed to retrieve resource or session data: Agent failed to retrieve resource or session data.


  • LLA AuthenticateUser failed!: Low Level agent user authentication failed.


  • GetSessionInfo failed for session ID #: Low Level agent failed to obtain the session information for session ID #


  • SetSessionInfo failed for session ID # -> Low Level agent failed to set the session information for session ID #


  • Session manager reported a fatal error while creating session - return code #: High Level Agent could not create a session.


  • Session manager indicted processing should exit - return code #: Session manager could not process the data.


  • Responses manager indicted processing should exit - return code #: Response manager could not process the data


  • Variable manager failed to shutdown: Could not shutdown authorization variable manager.


  • Variable Manager failed to process variables: User authorization has failed.


  • Failed to initialize Administration Manager: High Level agent initialization error.


  • Failed to initialize filter context: High Level agent initialization error.


  • Failed to initialize Resource manager: High Level agent initialization error.


  • Failed to initialize Sessionmanager: High Level agent initialization error.


  • Failed to initialize Protection Manager: High Level agent initialization error.


  • Failed to initialize Credential Manger: High Level agent initialization error.


  • Failed to initialize Challenge Manager: High Level agent initialization error.


  • Failed to initialize Authentication Manager: High Level agent initialization error.


  • Failed to initialize Authorization Manager: High Level agent initialization error.


  • Initialization successful : High Level agent initialization successful.


  • Failed to shutdown Resource manager: High Level agent shutdown error.


  • Failed to shutdown Session Manager: High Level agent shutdown error.


  • Failed to shutdown Protection Manager: High Level agent shutdown error.


  • Failed to shutdown Credential Manager: High Level agent shutdown error.


  • Failed to shutdown Challenge manager: High Level agent shutdown error.


  • Failed to shutdown Authentication Manager: High Level agent shutdown error.


  • Failed to shutdown Authorization Manger: High Level agent shutdown error.


  • Failed to shutdown Administration manager: High Level agent shutdown error.


  • Shutdown successful: High Level agent shutdown successful.


  • Administration manager reported fatal error: High Level agent request processing error.


  • Resource manager unable to handle request, or Manager reported fatal error - return code #: High Level agent request processing error.


  • Resource Manager indicated processing should exit - return code # : High Level agent request processing error.


  • Session Manager indicated processing should exit - return code #: High Level agent session processing error.


  • Session manager reported a fatal error while establishing session - return code # : High Level agent session processing error.


  • Protection Manager returned - return code #: High Level agent request processing error.


  • Protection manager was unable to determine if resource is protected, or reported fatal error:


  • Agent could not determine if the resource is protected or not


  • Challenge Manager unable to handle request, or Manager reported fatal error: Agent could not challenge the user.


  • Credential manager reported fatal error - return code #: Agent could not get the user credentials.


  • Credential manager indicted processing should exit - return code #: Agent could not get the user credentials.


  • Challenge manager unable to handle request, or manager reported fatal error: Agent could not authenticate the user.


  • Authentication manager indicated processing should exit - return code: Agent could not authenticate the user.


  • Authentication Manager reported a fatal error while authenticating user: Agent could not authenticate the user.


  • Authorization manager indicated processing should exit: Agent could not authorize the user.


  • User authenticated and authorized: Agent was able to authenticate and authorize the user.


  • Advanced Authenticated manager indicated processing should exit: Advance authentication(such as fcc) failure

LLAWP Messages: Cause:

  • Log Queue initialized: Agent has been able to initialize local message buffer.


  • Log Queue shutting down: Agent is shutting down the logging process.


  • Message Bus received query message from client #: Agent LLAWP process has received a message and is processing it


  • Message Bus received open message from client #: LLAWP process has received a request to add the client to the list