Found "Error while getting the vCenter from Spectrum" in Tomcat log

Document ID : KB000008810
Last Modified Date : 25/04/2018
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Issue:

When Spectrum 10.2.1 is integrated with UIM, whenever starting Spectrum Tomcat service, found the following errors from Tomcat log file.

Oct 10, 2017 16:06:27.679 (NimsoftJobScheduler_Worker-2) (NimsoftIntegrationServlet) - Nimsoft virtualization entities got the response
Oct 10, 2017 16:06:27.711 (NimsoftJobScheduler_Worker-2) (NimsoftIntegrationServlet) - Nimsoft Virtualization manager, proessing the elemetns from Nimsoft. Spectrum inventory and Nimsoft resuts found -->
Oct 10, 2017 16:06:28.226 - Error while getting the vCenter from Spectrum 15557java.lang.NullPointerException
Oct 10, 2017 16:06:28.742 - Error while getting the vCenter from Spectrum 18008java.lang.NullPointerException 

 

Environment:
Spectrum 10.2.1 and 10.2.2
Cause:

These exceptions are observed when trying to get data from SSDB for two Vcenters.

This is happening because there’s an event model associated as a child to one of the ESX hosts in Spectrum.  

Resolution:

We have released 10.02.01.PTF_10.2.165 to fix this problem. This PTF can be applied on Spectrum 10.2.1.
We have released 10.02.02.PTF_10.2.207 to fix this problem. This PTF can be applied on Spectrum 10.2.2.