The procedure to reset the config user's password is different for Hardware vs. VMware vs. Cloud Instances (AWS/Azure). These procedures will need to be done individually on each effected appliance. If there are any problems with these procedures, contact PAM Support for additional assistance getting the password reset.
Important! In all cases it is suggested to visit the config page immediately after resetting the password to update to a more secure password. See Additional Info in this doc for more info.
Follow the steps below to reset the 'config' user password to factory default for a PAM Virtual appliance:
- Connect to the ESX/vCenter server where CA PAM is hosted.
- Open the VM Console for the CA PAM VM.
- Once in the VM Console, the main menu appears. It may be necessary to click into the window to activate it.
- In the main menu, use the up/down arrows to highlight ‘Reset Password’ and press enter to select the option.
Selecting this option will reset the ‘config’ user password to the default password: config
For hardware appliances the Reset Password option is available on the front LCD panel. See the documentation link below & search for "Reset Password" for instructions:
Following these instructions will reset the ‘config’ user password to the default password: config
Cloud Instance (AWS/Azure):
Unfortunately, unlike VMware; AWS & Azure do not have a console screen where the config password can be reset easily. If the config password is lost for a Cloud Instance please contact PAM Support for assistance resetting the password.
from Hardware vs.