For CA Service Catalog > Request Notes > How to hide the 'importance' checkbox&text.

Document ID : KB000009953
Last Modified Date : 14/02/2018
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Introduction:

For CA Service Catalog > Request Notes > How to hide the 'importance' checkbox&text.

To not show this option on any note in the CA Service Catalog environment.

Background:

To not show this option on any note in the CA Service Catalog environment.

Environment:
Windows running CA Service catalog R14.1
Instructions:

1. When not existing already: Create folder %USM_HOME%\filestore\custom\explorer\request\common
2. Copy file "request_notes.xsl" from folder %USM_HOME%\view\webapps\usm\explorer\request\common into the new folder(step 1).
3. Open the file with e.g. notepad
4. Add comment lines as shown below:
<!--
            <tr>
              <td colspan="2" class="fieldvalue">
                <input type="checkbox" id="importance" name="importance" value="1"/>
                <label for="importance"><xsl:value-of select="$request.notes.content/high_importance_level"/> </label>
              </td>
            </tr>        
-->
5. Save the file
6. To activate this change, perform these steps:
- Stop the CA Service Catalog services(Accounting and Catalog)
- Empty/clear the %USM_HOME%\view\translets folder
- (re)move the %USM_HOME%\logs\*.log files
- Clear the browser-cache
- Start the CA Service Catalog services(Accounting and Catalog)