Flow Forensics reports stuck 'Executing'

Document ID : KB000006740
Last Modified Date : 14/02/2018
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Issue:

Flow Forensics Reports will enter 'Executing' status, but they don't ever complete.

Environment:
NFA 9.3.3
Cause:

The NetQos NQMySQL service on the Harvester hangs.  As data is stored on the harvester, the report is unable to complete communication with the database.

 

Resolution:

1. Log into the Harvester(s).

2. Open Services and stop the NetQoS NQMySql service.  It will probably not be able to stop the service as it is hung.  You may need to locate the correct Mysqld.exe process in task manager and kill it.

MySql service.PNG

3. Make sure that the service is running.

4. Run the Flow Forensics report again.

Additional Information:

If this does not resolve the issue for you, please contact support.