How can I download the fixes: RO80231 e RO86157

Document ID : KB000097982
Last Modified Date : 25/05/2018
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Question:
How can I download the fixes:

RO80231
RO86157
Environment:
CA Service DesK Manager 14.1.x
Answer:
Each of these patches has been delivered within cumulative patch that are no longer available for download.

CUMULATIVE PATCH 1 - RO80231
CUMULATIVE PATCH 2 - RO86281

The recommendation in this case and apply the cumulative Patch 5 (SO01140)

For this use the link below:
CA Service Management Solutions & Patches


 
Additional Information:
I take this opportunity to inform you that from December 31th, 2018 to r14.1.x of the SDM will enter EOS (end of service).
So, we encourage you to seek help to upgrade to a newer version. Seek assistance from CA Services to upgrade to newer version r17.1.
 
I also take this opportunity to warn you that on June 28th, 2018 that CA Business Intelligence JasperReports Server 6.2 will go into EOS (end of service) being replaced by the CA Business Intelligence JasperReports server 6.4.2 with CA Service Management 14.1 products.
So, we encourage you to seek help to upgrade to a newer version. Seek assistance from CA Services to upgrade to newer version 6.4.2.
 
More information:
End of Service announcement for version 14.1 of CA Service Management products
 
End of Service Announcement for CA Business Intelligence JasperReports Server 6.2 and General Availability of CA Business Intelligence JasperReports Server 6.4.2 with CA Service Management 14.1