Viewing the log from PolicyManager.
Menu -> View -> View logs.
First one line is not shown in "View logs" of PolicyManager.
First one line is not shown when is viewed the log from PolicyManager.
It is due to gateway removes the first line when the number of chars does not match the total number of bytes of the data.
In this case customer has i18n char which is 3 bytes per char which caused number mismatch in turn line removal.
Those special chars are displayed properly and only issue here is the first line looks missing to customer.
The part that remove the first line is taken out and now it shows all the log records.
Fixed in 9.2CR10, 9.3CR3 and 9.4