Firewalls -- jobs run on a remote agent behind a firewall sometimes go into a LAUNCH ERROR status

Document ID : KB000090176
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Firewalls -- jobs run on a remote agent behind a firewall sometimes go into a LAUNCH ERROR status
Resolution:

Symptoms

Jobs run on a remote agent behind a firewall sometimes go into a LAUNCH ERROR status. Errors like the following are displayed in pop-up windows:

ErrorMsg: AwE-5117 Job launch error

ErrorMsg: AwE-5103 network socket error


The remote agent is in a Running status.


Cause

We have seen these symptoms when ports specified for a firewall configuration time out.


Resolution

This has been rectified by either:

  • Resetting the timeout setting for the port in the firewall configuration.
  • Creating and scheduling a dummy module in AppWorx to keep the port open.