Jobs run on a remote agent behind a firewall sometimes go into a LAUNCH ERROR status. Errors like the following are displayed in pop-up windows:
ErrorMsg: AwE-5117 Job launch error
ErrorMsg: AwE-5103 network socket error
The remote agent is in a Running status.
We have seen these symptoms when ports specified for a firewall configuration time out.
This has been rectified by either:
- Resetting the timeout setting for the port in the firewall configuration.
- Creating and scheduling a dummy module in AppWorx to keep the port open.