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Introduction:
filtering out incidents from the list_in.htmpl
Question:
filtering out incidents from the list_in.htmpl when the "incident area" contains or does not contains a category called 'Network'
In the search filter
we can enter a in the "incident area" the category matching incident.
How to get the list of incident without Network as category ?
Environment:
ServiceDesk 14.1, 17, 17.1
Windows 2008r2 & windows 2012
Answer:
We will need the "Additional Search Arguments" field
The full list
Filter to select 'Network'
Use the "Additional Search Arguments" field to exclude 'Net%' category
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