Filetransfer hangs when sending big files

Document ID : KB000125158
Last Modified Date : 23/01/2019
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Issue:
When sending large file (20 GB) with a JOBF, the job stops working and will not end.

When doing a top on the FT sub process of the agent process (ft-src-<RunID>), CPU is at 0 %, while memory is still occupied.
A strace on the same process shows:
write(8, "P", 1 
...and doesn't move any more.
 
Resolution:

Solution:

Update to a fix version listed below or a newer version if available.

 

Fix version:

Component(s): Unix Agent

Automation.Engine v12.1.5
Automation.Engine v12.2.3
Automation.Engine v12.3.0
Automation.Engine v12.1.4HF2
Automation.Engine v12.2.2HF2