File Types

Document ID : KB000095754
Last Modified Date : 16/05/2018
Show Technical Document Details
Issue:
The CA Documentation for 17.1 and File Types (https://docops.ca.com/ca-service-management/17-1/en/administering/configure-ca-service-desk-manager/establishing-support-structure/file-types) says this: File Types Last update December 16, 2017 You can define acceptable file types to be used as attachments, and assign an icon to each file type to make it easy for users to identify. Create a File Type CA SDM provides predefined file types that can support the attachments. For example, the predefined file type, Adobe Acrobat supports the pdf file formats as attachments. You can also create file types. For example, create JPEG file type for users to upload snapshot for an incident. Follow these steps: 1.Log in to web UI from the following CA SDM servers, depending on your CA SDM configuration: ◦Conventional: Primary or secondary servers ◦Advanced availability: Application or background servers 2.Select Attachments Library, File Types on the Administration tab. The File Type List page opens. 3.Click Create New. The Create New File Type page opens. 4.Complete the following fields: Type Specifies the file type or identifies the associated software application, for example Word document, Image, Executable. Extension Specifies the characters appended to the base filename that identify the file type. For example, the extension doc identifies a Microsoft Word document. Icon Name Specifies the name of the graphic file that contains the icon to be used to identify this file type. Status Indicates whether the record is active in the database and available for use. 5.Click Save. The file type is created. I do not see where this actually works. In fact, there is no "File Tpyes" under Attachments Library 
Environment:
USRD/CMDB  14.1, 17.1 on Windows /Linux/Unix
Cause:
documentation error
Resolution:
 DE41513