File Trigger job fails with SCAN FAILED error

Document ID : KB000107800
Last Modified Date : 25/07/2018
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Issue:
File trigger jobs failed to scan the file. It throws the following errors: MDT-0600 1 FileMonPlugin.FileMon Requests Processor 1.CybFileMonHandler.processCriticalError[:277] - cybermation.library.services.queuerequests.CybRequestHandlingException: Scan Failed at cybermation.plugins.filemon.handler.treescan.CybTreeScannerPolling.scanAllFilesTry(CybTreeScannerPolling.java:402) at cybermation.plugins.filemon.handler.treescan.CybTreeScannerPolling.scanAllFiles(CybTreeScannerPolling.java:290) at cybermation.plugins.filemon.handler.CybFileMonHandlerGroup.execute(CybFileMonHandlerGroup.java:228) at cybermation.library.services.queuerequests.CybQueueableRequestScatterGatherProcessor.run(CybQueueableRequestScatterGatherProcessor.java:209) at java.lang.Thread.run(Unknown Source) Caused by: java.io.IOException The \\path-to-the -file-to trigger does not exist or not a directory.
Environment:
WAAE 11.3.6 SP6 on windows
Resolution:

Add the following parameter in agentparm.txt under C:\Program Files (x86)\CA\Workload Automation AE\SystemAgent\WA_AGENT

filemonplugin.runexternal=true

 in order to enable File Trigger jobs to be run as external processes.
then restart the agent to take effect.