This article talks about correcting an error message that occurs in collector logs.
After upgrading CA APM from version 9.7 to 10.2.0.27, some collectors receive this error in log:
6/27/16 12:02:45.704 AM BRT [ERROR] [Carver data management] [Manager] Can't parse name of ../data/archive/temp.1234567800000.data as a timestamp; skipping.
6/27/16 12:03:02.693 AM BRT [INFO] [Carver data management] [Manager] Existing query file data/archive/1234567800000.data seems to be OK - not sure what to do with append inputs
6/27/16 12:06:02.358 AM BRT [ERROR] [Carver data management] [Manager] Error executing task com.wily.introscope.server.enterprise.entity.fsdb.ReperiodizeTask: java.lang.ArrayIndexOutOfBoundsException
APM EM version 10.x
These error messages indicate that the EM was not shut down gracefully and some of the SmartStor files are corrupt. To solve the problem:
1. Stop the EM.
2. Backup and delete the data files mentioned in the log file. For example, if the log says:
6/27/16 12:02:45.654 AM BRT [ERROR] [Carver data management] [Manager] Can't parse name of ../data/archive/temp.1234567800000.data as a timestamp; skipping.
Then delete the temp.1234567800000.data file
3. Start the EM.
If this does not resolve issue, contact CA Technical Support at 18002255224 with debug logs from the time of problem error for further troubleshooting.