File Parsing error appearing in EM Logs.

Document ID : KB000044438
Last Modified Date : 04/07/2018
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Issue:

Collectors receive this error in log: 

6/27/16 12:02:45.704 AM BRT [ERROR] [Carver data management] [Manager] Can't parse name of ../data/archive/temp.1234567800000.data as a timestamp; skipping. 

6/27/16 12:03:02.693 AM BRT [INFO] [Carver data management] [Manager] Existing query file data/archive/1234567800000.data seems to be OK - not sure what to do with append inputs 

6/27/16 12:06:02.358 AM BRT [ERROR] [Carver data management] [Manager] Error executing task com.wily.introscope.server.enterprise.entity.fsdb.ReperiodizeTask: java.lang.ArrayIndexOutOfBoundsException 

Environment:
APM EM release from 9.7 until 10.x
Cause:
These error messages indicate that the EM was not shut down gracefully and some of the SmartStor files are corrupt.
Resolution:
 
  •  1. Stop the EM. 
  •  2. Backup and delete the data files mentioned in the log file. For example, if the log says: 
    • 6/27/16 12:02:45.654 AM BRT [ERROR] [Carver data management] [Manager] Can't parse name of ../data/archive/temp.1234567800000.data as a timestamp; skipping. 
    •  Then delete the temp.1234567800000.data file 
  • 3. Start the EM.