File events remain in status 'Checking'.

Document ID : KB000117060
Last Modified Date : 05/10/2018
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Issue:
File events remain in status 'Checking' and sometimes also cause the agent to go down.
Environment:
Windows Server 2012 R2
Cause:
This might be due to a higher amount of files in the directories or sub-directories or the Virus scan is set to "on access scan".
Resolution:
In the agent configuration file, please set the following parameter and value.
FileProcessingTimeout  = VALUE (value in seconds).