File does not exist Error in JIRA Connector

Document ID : KB000100347
Last Modified Date : 14/06/2018
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Issue:
When running the JIRA work item connector, no output is produced and the rallylog.log show an error as follows:
ERROR : Class.initialize - File does not exist: C:/Ruby22-x64/bin/jira_workflow.xml.
Cause:
This can be caused by trying to execute the connector without having your working directory set to the location where you unpacked the JIRA connector files.

The connector directory contains a jira_workflow.xml file that may need to be referenced by your connector config.
Resolution:
Change directory so that your current working directory is the unpacked location of the CA Agile Central JIRA connector.