Fields On Exporter

Document ID : KB000049436
Last Modified Date : 14/02/2018
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How to add fields to be included with the results of the Export function within Service Desk Manager.


  1. Open the "list_alg.htmpl" file from NX_ROOT\bopcfg\www\htmpl\web\analyst within Web Screen Painter (WSP)

  2. Using the Source tab within Web Screen Painter, make the following change:

    <PDM_MACRO NAME=lsCol attr=description startrow=yes sort="no" export=no colspan=4 justify=line escape="JS2" fmtfunc=UnEscapeDesc>
    <PDM_MACRO NAME=lsCol attr=description startrow=yes sort="no" export=yes colspan=4 justify=line escape="JS2" fmtfunc=UnEscapeDesc>

  3. Save and publish the file via Web Screen Painter

  4. Run the following command on the Service Desk server to clear the web form cache:

    pdm_webcache -H

    You can use this procedure for other forms to add fields to the export process.