Federated Search Checkbox not Available when Searching via Quick Profile Browser

Document ID : KB000005707
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

The Federated Search Checkboxes added from Administration Tab are not available when Searching Knowledge via Quick Profile Browser, they are only available in the Incident Knowledge Tab.

 

Federated Search Checkboxes added from Administration Tab:

screenshot_1.jpg

 

Incident Knowledge Tab displaying the Federated Search source checkboxes:

screenshot_2.jpg

 

Search Knowledge via Quick Profile Browser:

screenshot_4.jpg

screenshot_3.jpg

 

 

 

 

 

 

Environment:
ServiceDesk Manager 14.1.03
Resolution:

This is working as designed.

This behavior is controlled by the following piece of code in list_kd.htmpl page,
the Federated Search should not be used unless one of the following is true,

"$args.KEEP.search_type" == "ticket"
"$args.KEEP.search_type" == "SearchTools"
"$args.KEEP.search_type" == "FAQ"
"$args.KEEP.GoBtnRole" == "1"


and when the page is brought up from Quick Profile the $args.KEEP.search_type is set to KEYWORDS. Which is expected.

You can open an Idea in our Service Desk Forum in CA Communities in order to request a different behavior to be considered in future releases.