FCC redirection when URL containing special characters like 'ä' is accessed.

Document ID : KB000006475
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

> FCC redirection when URL containing special characters like 'ä' is accessed.

Steps to reproduce the issue:

1) Open URL: https://server.domain.com/wiki/Mitarbeiter/innen-Gespräch_(MAG)


2) We're redirected to FCC login.fcc with this URL string:
https://login.domain.com/fcc/GenericLoginForm/login.fcc?TYPE=33554433&REALMOID=06-0000abb8-db71-1719-9788-6fc6ac12d03d&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=-SM-Y7vkJefr%2fxtgNaXNxINRai4YxaK5qod3EEb6NHO8TtTOY85Zlp9XXP%2fn5Fkk2IrD&TARGET=-SM-https%3a%2f%2fserver.domain.com%2fwiki%2fMitarbeiter%2finnen--Gespr%C3%A4ch_%28MAG%29 

 

3) After successful login we're redirected to this page: https://server.domain.com/wiki/Mitarbeiter/innen-Gespr%C3%83%C2%A4ch_%28MAG%29 

 

... this page is incorrect. Instead of:
https://server.domain.com/wiki/Mitarbeiter/innen-Gespräch_(MAG)

we get:
https://server.domain.com/wiki/Mitarbeiter/innen-Gespräch_(MAG) 

Environment:
Webagent 12.52SP1 on Apache 2.2 / Redhat 6
Cause:

The root cause is inside login.fcc which uses UTF-8 encoding:
<meta charset="utf-8" /> 

Resolution:

To fix this issue we should change SMENC value to UTF-8:
<!-- SiteMinder Encoding=UTF-8; -->
<input type='hidden' name='SMENC' value='UTF-8'>"