We are having issues with our snmpcollector probe sending false positive alerts. I tried to restart it but it fails.
snmpcollector false alarms, e.g., alarm received on 12/31/2018
10.xx.xxx.xx: XYZ-B30-1-MDF01-ASR2.xxx.xx.xxx interface Tu20x(Tunnel205) is down.
alarm count was 931 alarms
snmpcollector probe error: "Failed to restart probe
Template editor error when trying to open it:
"Templates were unable to be retreived.
Click Retry to attempt to save your configuration again.
Click Close to close thius Window."
Log files in IM were not showing any text - IM client seemed to not be working correctly so we used AC but AC log files were not displaying any text on the snmpcollector hub as well. We also noticed this Windows error which seemed to be thrown by the hub->System Error &H8004023 A Microsoft Software Installer error was encountered
Deployment of snmpcollector v3.44 would fail towards the end of the package deployment with "Installation of section generic failed" so we tried AC instead, but only after we resolved another issue seen in the local hub's controller log:
fopen failed for probes/service/discovery_agent/jacob-1.17-M2-x64.dll'
- Firewalls were already disabled on the core hub and the remote hub where snmpcollector is deployed.
- The only Windows event error we saw was a single crash of the distsrv.
- Deployment of the snmpcollector probe v3.44 via both the IM/Admin Console failed. either inst_pkg failed or the transfer of the generic section hung.
-Errors in the controller.log:
Jan 3 16:34:09:809  Controller: sockWrite Failed: 0000000001B0AF30 127.0.0.1/59708 10053 (rc = -1, sfd = 1644, lenleft = 365)
Jan 3 16:34:09:809  Controller: nimISend: failed to write 92 bytes (rc=-1) [single buffer]
Jan 3 16:34:09:854  Controller: failed to send probeport list to hub CSH(10.16.205.185) - communication error
- snmpcollector v3.41
- DCD v2.40
- hub v7.92 HF3
- Multiple/unknown as to the ultimate root cause