Failure upgrade Active-X module for auto login to SAM 12.9 SP1

Document ID : KB000004573
Last Modified Date : 14/02/2018
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Issue:

Customer upgraded SAM from r12.7 to r12.9 SP1 and IE from 8 to 11. 

And then when he tried access with RDP via SAM, Active X module was failed to upgrade. 

 

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ERROR: 1316. FILE: Network error occurred while reading 

C:\Users\ADMINI~1\AppData\Temp\2\{982D0CB9-DB8F-41D4-8379-A989018B6ADC}\ 

CA Access Control Automatic Login ActiveX(x64).msi 

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He think "CA Access Control Automatic Login ActiveX(x64).msi" is module for r12.7. 

And there is "CA Privileged Identity Manager Automatic Login ActiveX (x64).msi" in Temp folder. 

 

Environment:
OS: Windows 2008 R2 SP1Prod: CA Privileged Identity Manager r12.9 SP1 for SAM Browser: InternetExplorer 11
Cause:

The upgrade ActiveX to 12.91 fails due to difference in ProductName that is 

 For ProductVersion=12.70.0921 or 12.81.2614

ProductName=CA Access Control Automatic Login ActiveX 

 

 For ProductVersion=12.90 or later

ProductName=CA Privileged Identity Manager Automatic Login ActiveX 

 

In result the Windows Installer msmsi.exe executing its Actions tries to retrieve setup configuration from the setup database 'CA Access Control Automatic Login ActiveX (x86).msi' corresponding to the ProductName. 

 

Resolution:

When upgrading Active-X module from r12.8 or previous to r12.9 or later,

user should uninstall old 2 modules as following  before accessing new automatic login.

 CA Access Control Automatic Login ActiveX (x86)

 CA Access Control Automatic Login ActiveX (x64)