failed to load library 'smaps'. System error: Unknown Error.

Document ID : KB000074013
Last Modified Date : 21/03/2018
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Question:
We have upgraded our old R12.0 Policy Server to R12.52 SP1, however when it starts we are seeing the error "failed to load library 'smaps'. System error: Unknown Error." related to APS.

How can we solve this?
Environment:
Policy Server R12.52 SP1
Answer:
This may happen if during the upgrade process the default APS library has not been renamed. In your old R12.0 Policy Server it was already done, but for R12.52 it needs to be done after installing the binaries. Ensure that in the /siteminder/lib folder, the following file:
libsmaps_rename4aps.so
Is renamed to:
libsmaps.so
And restart the Policy Server.
Additional Information:
R12.52 SP1 Advanced Password Services - Install and Configure