Failed to load control "grid" from your version

Document ID : KB000034969
Last Modified Date : 25/02/2019
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Received a pop up error "failed-to-load-control-grid-from-your-version" while trying to open gui for probes like url_response and nas from Infrastructure Manager

nas gui error

Reinstalling the Infrastructure Manager (IM) will resolve the problem.
Reboot of the server where IM is running to access the gui might be required in some cases after reinstall