Failed to install JasperSoft server - INVALID_APPSERVER_DIRECTORY

Document ID : KB000039860
Last Modified Date : 14/02/2018
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The JasperSoft server installation fails and the following message error is logged in the install.log file:

[2016-03-18 10:04:56,998] ERROR [InstallerLog] [readerrorlog:251] - 16104: INVALID_APPSERVER_DIRECTORY



CA Spectrum 10.1.1, CABI 6.1.0 (JasperSoft)

Windows 2012 R2



The path set in the appServerDir parameter is not correct. Replace "\" in the path with "\\"

This is the value found in the file:

appServerDir=C:\\Program Files\Apache Software Foundation\Tomcat 8.0



Edit the file and change as follow:

appServerDir=C:\\Program Files\\Apache Software Foundation\\Tomcat 8.0


Launch the JasperSoft server installation again:

PS E:\download\ca-jaspersoft-6.1.0\ca_install> .\install.bat -r .\ -l install.log


If the install fails with the same error, then you need to install tomcat into a tomcat folder on the root drive.

Here are the steps to do that:

1.  Uninstall tomcat

2.  Create a tomcat8 directory on the C:\ or D:\ drive

3.  Update the appServerDir entry accordingly.  For example:  appServerDir=C:\\tomcat8

4. Run the JasperSoft installation again.