Failed to install JasperSoft server - INVALID_APPSERVER_DIRECTORY

Document ID : KB000039860
Last Modified Date : 14/02/2018
Show Technical Document Details

Problem:

The JasperSoft server installation fails and the following message error is logged in the install.log file:

[2016-03-18 10:04:56,998] ERROR [InstallerLog] [readerrorlog:251] - 16104: INVALID_APPSERVER_DIRECTORY

 

Environment:

CA Spectrum 10.1.1, CABI 6.1.0 (JasperSoft)

Windows 2012 R2

 

Cause:

The path set in the appServerDir parameter is not correct. Replace "\" in the path with "\\"

This is the value found in the sample.properties file:

appServerDir=C:\\Program Files\Apache Software Foundation\Tomcat 8.0

 

Resolution:

Edit the sample.properties file and change as follow:

appServerDir=C:\\Program Files\\Apache Software Foundation\\Tomcat 8.0

 

Launch the JasperSoft server installation again:

PS E:\download\ca-jaspersoft-6.1.0\ca_install> .\install.bat -r .\sample.properties -l install.log

 

If the install fails with the same error, then you need to install tomcat into a tomcat folder on the root drive.

Here are the steps to do that:

1.  Uninstall tomcat

2.  Create a tomcat8 directory on the C:\ or D:\ drive

3.  Update the appServerDir entry accordingly.  For example:  appServerDir=C:\\tomcat8

4. Run the JasperSoft installation again.