Cannot download the attached file from the ticket on the web interface with the following message.
"Failed to download. - AHD04012:Security id () not found or has expired"
It is necessary to set "Enable" to the following option in Windows:
Windows Control Panel --> Internet options --> Security tab --> Select a specific security zone --> Click "Custom Level" button --> Set "Enable" to "Automatic prompting for file downloads"
What the AHD04012 error occurs by the "False" settings with the "Automatic prompting for file downloads" is by design.