When a user's home directory is set to a DFS (distributed file system) location, the transaction fails with the error " Connector server modify failed: Failed to create home directory rc: 5 - Access is denied."
DFS requires different access than non-DFS shares. The fix is to edit the service account used to run the IM_CCS service and use a valid user with the correct permissions. This user would need to have administrative permissions at the OS level and also be a local admin.
- Stop the IM_CCS service.
- Right click the service, select properties.
- Click the logon tab.
- Change the Logon from 'Local System Account' to the specific user account of a local admin with correct permissions on the domain as well.
- Save the changes and restart the service.