Failed to Create Global Admin in CA AXA

Document ID : KB000092732
Last Modified Date : 23/04/2018
Show Technical Document Details
After the AXA installation, failed to create global admin:
Error - Failed to create Global Admin.
HTTP/1.1 500 Internal Server Error
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1;mode=block
CA-EMM-ErrorCode: 5211303
Transfer-Encoding: chunked
Date: Tue, 17 Apr 2018 06:25:31 GMT
Connection: close

"code" : 5211303,
"msg" : "Unable to process request at this time, please try again later",
"httpStatus" : 500,
"context" : "EMM security requirements were not met by this request"


Failed to create global admin 'gadmin'. Please follow the steps outlined on the CA DocOps website for bootstrapping the Admin Console.
AXA 17.x
The default password "master1234!" has been changed by the user during the installation.
  The customer need to create the Global Admin with the password they set on installation, but not the default password "master1234!".
Additional Information:
The MasterAdmin password can reset via the solution on document: