Fail to Register MobileOTP when Mobile OTP credential has been created from web service

Document ID : KB000009226
Last Modified Date : 14/02/2018
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Issue:

As client found that if MobileOTP credential has been created through web service before the MobileOTP provisioning, the provisioning will fail, could you please provide a standard procedure that correctly provision a user who have not register the MobileOTP before, please also specify the web service use for a successful MobileOTP provisioning.

Environment:
Strong Authentication 8.2Desktop OTP Client
Resolution:

If we used webservice to ArcotOTP credential, arcotOTP is created before sending the request to provision server (AFM in this case).

When we send the request to AFM server for provisioning a user account from Desktop OTP client, it either creates arcotOTP itself or resets an already created arcotOTP credentials. 

Instead of creating arcotOTP explicitly before sending request to provisioning server, we suggest let the provisioning server create it itself.