Facing issues while generating report from Jaspersoft, the reports load forever

Document ID : KB000005215
Last Modified Date : 14/02/2018
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Issue:

While generating the reports load forever to either time-out or error-out. During the same time, the Apache Tomcat Service on the Jasper Server starts to consume very High Memory so much to make the Jasper Server unresponsive

Environment:
All supported platforms running Spectrum 10.01.02
Cause:

N/A

Resolution:

The patch PTF_10.1.222 needs to be applied on the OneClick Server, the patch optimizes the Jasper Reports to reduce the High Memory usage of Apache Tomcat service on the Jasper Server. Please open a case with CA Support to obtain the PTF patch fix, please read the Release Notes before applying the Patch

Additional Information:

N/A