F5 load balancer timeout setting recommendations for use with PPM

Document ID : KB000049575
Last Modified Date : 10/10/2018
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This article will walk users through LB recommended timeout settings (Persistence and TCP profile settings) for use with CA Project & Portfolio Management (PPM)


    The following are recommended settings for use when using an F5 load balancer (LB) in front of PPM (Clarity) application servers.

    Persistence settings

    1. Set persistence timeout to slightly higher than the clarity session timeout (if clarity timeout = 60 min, set LB persistence timeout to 65 minutes)

      This will ensure that user requests are pinned to the sameĀ  PPM app server for the duration of the session.

    TCP profile settings

    1. Set Zero Window Timeout to "indefinite" instead of the default of 20000 milliseconds.
      • This setting affects long running HTTP requests, mostly from schedulers (Open Workbench (OWB) & Microsoft Project (MSP)).
      • After multiple "zero TCP window" packets from the PPM server, the F5 will terminate the socket and cause all sorts of issues with the schedulers when they are trying to save projects.
      • Setting this to "indefinite" eliminates the zero window timeout issue (used with several large customers to solve their F5/OWB/MSP issues).
    2. Set the "Idle Timeout" in the TCP profile to a value sufficient to handle the largest end-user request, whether this is a request from OWB, MSP, XOG or an immediate report request.
    • We recommend a minimum of 900 seconds (15 minutes) to allow PPM to handle immediate report requests up to 10 minutes long
    • After 10 minutes, PPM will return an error message to the end-user regarding immediate reports taking too long.
    • An idle timeout shorter than 10 minutes will result in a LB timeout error instead of the nicely formatted PPM specific error.