Extremely high memory usage for Agent Windows or AS400

Document ID : KB000123121
Last Modified Date : 20/12/2018
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Issue:
File transfer causes a memory leak when the Windows Agent or AS400 Agent receives files.
This issue is encountered on Windows agent process ucxjwx6.exe or AS400 Agent procoss that runs for  longer the 10 days in a highly loaded environment. The memory usage grows constantly and takes every free memory, which can be in the order of 10 Gb and higher.
Cause:
A problem has been fixed where a file transfer causes a memory leak when the receiver is a Windows Agent or AS400 Agent. The allocated space for the transferred packets was not freed.

     

    Resolution:
    Workaround:
    Restart the Agent regularly.


    Solution:

    Update to a fix version listed below or a newer version if available.

     

    Fix version:

    Component(s): Windows Agent, AS400 Agent

    Automation.Engine 12.2.2 - Planned release 2019-02-28
    Automation.Engine 12.3.0 - Planned release 2019-04-23