Extractions last for hours or days without finishing, or the extraction aborts in execution.

Document ID : KB000085681
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
For the extraction that abort, the extraction log is :
, Session labels, Uproc labels extraction started. < [Wed May 28 11:35:12 EDT 2014] Extraction registered to ExecutionManager in PENDING status.
Patch level detected:Reporter 6.1
Product Version: Dollar.Universe 6.1.01

Description :Extractions last for hours or days without finishing, or the extraction aborts in execution.
Cause:
Cause type:
Defect
Root Cause: N/A
Resolution:
Several corrections and improvements have been made in Reporter 6.3.21 and beyond.
In order to continue troubleshooting, Automic Support recommends upgrading to the latest version of Reporter to verify if this issue is still present.

Fix Status: Released

Fix Version(s):
Component: Reporter
Version: Dollar.Universe 6.3.21
Additional Information:
Workaround :
N/A