External CABI Installation completes - Tomcat service is not installed

Document ID : KB000092740
Last Modified Date : 23/04/2018
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Issue:
We are trying to install the CABI Server 6.3 on a Windows Server and we are using the CA BUSINESS INTELLIGENCE JASPERREPORT SERVER FOR UNIFIED DASHBOARDS AND REPORTING FOR INFRASTRUCTURE MANAGEMENT_WIN.ZIP GEN06095150M.zip file to install the CABI server. The installer completes successfully but it actually does not install the CABI Tomcat windows service. 
Environment:
Windows Server 2012
CABI Server 6.3
Cause:
Other applications had already created the "CATALINA_HOME" environment variable, which caused the creation of the service to fail without causing an error in the installation log.
Resolution:
After asking the customer to try to manually install the service via the service.bat file from the "CA Business Intelligence\apache-tomcat\bin", the batch file when executed from a command line reported an issue with the environment variables. After removing the previous entry for "CATALINA_HOME"  left by another application the service could be successfully created.