Export screen showing as black

Document ID : KB000072376
Last Modified Date : 01/03/2018
Show Technical Document Details
Issue:
When using the text editor in the automation configuration export screen, it is showing as black and I cannot see any text. 
Environment:
CA Agile Requirements Designer (ARD)- Agile Designer 
Cause:
There is a known issue with the Text Editor that the Export Screen uses. It will only show on machines having outdated Graphics Drivers. In some situations, the Text Editor will appear completely black and there will be no text seen.
Resolution:
Ideally, an update to the Graphics Drivers of the machine should fix the issue.

Alternatively, you can disable the default editor in CA ARD under Home -> Settings, changing from “Ace Editor” to “Plain Text”. This will disable syntax highlighting, section collapsing, and all other advanced Editor features.

User-added image
Additional Information:
If you experience any further issues, please open a support case by going to https://www.ca.com/us/services-support/ca-support/contact-support.html.