Export parsing error - columns are not aligned properly with CA Output Management Web Viewer 12.1 with IE11

Document ID : KB000006184
Last Modified Date : 14/02/2018
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Issue:

CA Output Management Web Viewer does not correctly format in Excel when using fixed columns. The 1st image cuts off the left side of the 1st column.

Environment:
Microsoft ExcelMS Internet Explorer 11
Cause:

This is a browser compatibility problem. 

Resolution:

For Internet Explorer 11, it depends on "Compatibility Mode".

  • If you are in "Compatibility Mode" via Intranet security zone, the export wizard columns accurately reflect what you select in step 2.
  • If not in this mode, your columns are off by increasing amounts as you work to the right of the report. NOTE: Putting the web site in "Compatibility View" alone not enough, it has to be Intranet zone too. For some reason (IE), compatibility view is different under the Intranet vs. non-Intranet. 

Recommended action:

  • Set your browser so Web Viewer (the web server) is in the Intranet Zone and
  • The compatibility view settings have "Display intranet sites in Compatibility View".
  • If already accessing Web Viewer while doing this, please log off and close the browser before retesting.