Export Button returns "Internet Explorer cannot display the webpage"

Document ID : KB000020981
Last Modified Date : 14/02/2018
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Description:

In the Public Interface, when displaying a list of assets, there is an Export button in order to export the list to a csv file:

Figure 1

If we click on the Export button following error occurs:

Internet Explorer cannot display the webpage

or

The page cannot be displayed because an internal server error has occurred

Figure 2

Solution:

This error occurs due to missing NTFS security rights on file %windir%\temp\php-errors.log on the Asset Intelligence server.

Add Full Control NTFS rights on this file for local group Users.

Figure 2