Export button not working with SDM (Service Desk Manager) post CUM2

Document ID : KB000004871
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

The Export button is not working in any list form with SDM  (Service Desk Manager) 14.1 post CUM2

Environment:
Service Desk Manager 14.1 CUM 2Apply also to Service Desk 14.1 CUM 3
Cause:

The web.xml (located at NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd\WEB-INF) has not been updated as expected.

Section below is missing in web.xml

<!-- Cross-origin support for Attachments Servlet -->
<filter-mapping>
<filter-name>CORS</filter-name>
<servlet-name>UploadServlet</servlet-name>
</filter-mapping>

 

Resolution:

Apply :

In conventional mode  

Mandatory Steps in

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-02/post-installation-tasks/post-installation-steps-for-ca-service-desk-manager/post-installation-steps-for-ca-sdm-conventional-configuration

 

In Advanced Availability:

Mandatory Steps in

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-02/post-installation-tasks/post-installation-steps-for-ca-service-desk-manager/post-installation-steps-for-advanced-availability-configuration

 

Additional Information:

tec591547