Export button does not display the data which has more than 5000 rows.

Document ID : KB000049078
Last Modified Date : 13/12/2018
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In Service Desk Manager the maximum number of rows that you can export by default is 5000. Can this be increased?


You may increase the value of "export_max_fetch_rows" to 10000 by following the below steps:

  1. Login to Service Desk as an Administrator.
  2. Click on Administration tab.
  3. Expand option manager and then click on web.
  4. At the right-pane, right click on export_max_fetch_rows and then click on Edit Button.
  5. Now change the option value to 10000 and click on Save.
  6. Recycle the services of Service Desk.

Note: The maximum value for "export_max_fetch_rows" can be up to 15000.