Expired Workstation WebStart certificate

Document ID : KB000074749
Last Modified Date : 23/03/2018
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Issue:
On March 10, 2018, CA APM Java JRE certificate has expired. This impacts all customers who use Webstart client. Customers who initiate the workstation through the downloaded JNLP will be blocked if their security is set beyond medium.
Customers using Webstart client for initiating the Workstation, will encounter an Application Blocked Security alert, if their security setting is configured beyond medium. Further clicking on the ok button will quit the process without any action. 
Environment:
Standalone Workstation and WebView are not impacted by this issue. Only the Webstart Workstation is impacted.
Affects versions 9.7 to 10.2 inclusive
Resolution:
WORKAROUND:

Below are options to work around this issue:

Option 1: If the security level is set to high or above, the level should be brought down to medium. Once the security level is set to medium, the Webstart client can be initiated to start the Workstation.

In order to do this -> Go to Control Panel -> Java - > Security and adjust the security level. The medium security level was removed in Java 8 update 20


Option 2: Add the Webstart URL to the exception site list. Once this site is added reinitiating the Webstart client starts the Workstation.

In order to do this - > Go to Control Panel -> Java - > Security -> Click on Edit Site List and add the URL in the location box.
Additional Information:
We are creating a version of the Webstart plugins with an updated certificate expiry.
At the time of writing we have 9.7.1, 10.1 and 10.2 available.
Please raise a support case so that we can provide the relevant files for you.