Existing Escalation actions are not working after SOI up-gradation from 3.3 CU2 to 4.2. SOI is working fine with newly created escalation actions but problem is with existing Escalation Actions and it may throw an exception as below...
Ticket Action - java.lang.NullPointerException
The cause of this problem is that those existing escalation actions did not have the correct value for the "PropertySetID" in the "ActionPropertySets" table in SAMStore DB. The value should have been 1 but it contains 0 instead