Execution order in "Actions on True Macro List" and "Actions on False Macro List"

Document ID : KB000103103
Last Modified Date : 22/06/2018
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Question:
Which is the execution order when adding a list of Actions in the "Actions on True Macro List" and "Actions on False Macro List" ?

i.e. in the definition of an Event :




or in the definition for a Workflow Task Behavior :



 
Environment:
Service Desk Manage release 14.1
Service Desk Manager release 17
Answer:
The macros list set in the "Actions on True Macro List" and "Actions on False Macro List"  is executed in the alphabetical order displayed.
This is alphabetical order for the Symbol (sym)  value in the macro definition.
So in order to "manage" the execution order the macro need to be "named" accordingly.