EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000000683bd68, pid=2320, tid=2864

Document ID : KB000090111
Last Modified Date : 27/09/2018
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Issue:
When starting up the Utilities, a command screen pop-up with Java errors. This is the major error message found in the Java log:

# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000000683bd68, pid=2320, tid=2864
#
# JRE version: 6.0_29-b11
# Java VM: Java HotSpot(TM) 64-Bit Server VM (20.4-b02 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [UCUDB32.dll+0x3bd68]

Investigation

This will occur on newly installed systems that are trying to connect to Oracle.

Cause:
This error is related to the UCUDB32.dll, not to Java or the elevated permissions of the Utilities.
   
This file is used to connect to the DB client, it is the main DB module for the Operations Manager.
   
The EXCEPTION_ACCESS_VIOLATION is caused by an incorrect oracle client.
Resolution:
Please make sure that a 64bit Oracle FULL client is installed on the Windows machine and Oracle is within the path for the user that tries to run the Utilities.

If this does not resolve the issue, ​take a copy of a working Automic utilities from a different machine or server.  Zip up the entire Automic directory then replace the problematic utilities with it.
Additional Information:
As of version 11 the Oracle INSTANT client is not supported on Windows anymore. Use the FULL client.