Exceeded inactivity period

Document ID : KB000004455
Last Modified Date : 14/02/2018
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Issue:

Getting "Exceeded inactivity period" when trying to login to Policy manager . 
The account can not log-on to Policy Manager.

Also,  it isn't solved even if an "Active" button is pushed in the user properties of Policy Manager. 

Resolution:

Do the following step. 

 

01. Select option 3 (Use a privileged shell) from the Appliance Gateway main menu.

02. run the following command.

        mysql -e "truncate ssg.logon_info"

03. Retry log-on to PolicyManager as the account.